Returns & Cancellations
Customers in the European Union have the right to withdraw from a purchase within 14 days of receiving their order, without giving a reason.
To exercise this right, submit the form below with your order details and we will confirm receipt by email. Refund and return details follow within the statutory 14-day period.
You can also reach us any time at
hello@hyethestore.com.
Return Shipping Costs
If you exercise your 14-day right of withdrawal, you are responsible for the direct cost of returning the items to us.
If an item is defective or incorrect, we will cover the necessary return shipping costs in accordance with applicable consumer protection laws.
Refunds
If you withdraw from your entire purchase, we will refund the item price and original standard delivery costs.
Refunds will be processed within 14 days of receiving your withdrawal request. We may withhold the refund until we receive the returned goods or proof of return shipment.
Refunds will be made using the original payment method.